Massimiliano Wong

Massimiliano Wong has a diverse work experience in customer service and operations management. Massimiliano is currently the Director of Customer Service at GAN, where they are responsible for developing SOPs, monitoring KPIs, and improving processes across various functions. Massimiliano also engages with customers and oversees pricing strategy and onboarding for B2B accounts. Prior to this, Massimiliano worked as a Customer Service Manager at GAN and held roles in business development and operations management at Coin Cloud ATM. At Caesars Entertainment, Inc., they served as a Senior Associate, maintaining brand standards for customer service and assisting guests with business and communication needs.

Massimiliano Wong holds a Bachelor's degree in Finance, General from the University of Nevada-Las Vegas. In addition, they have obtained certifications in Foundational Support from Zendesk in August 2022 and Working with Difficult People from LinkedIn in January 2022. No specific start or end years were provided for their education at the University of Nevada-Las Vegas.