Michael Ciccia

Michael Ciccia is an experienced Service Delivery Manager at GBG Plc since September 2019, with a strong background in IT service management and change processes. Prior to this role, Michael held various positions at Sport Australia from September 2008 to July 2019, including IT Service and Supply Manager and Manager of IT Change and Problem, where Michael developed essential Change Management processes. Previously, Michael served in multiple managerial roles overseeing service desk teams, IT procurement, and problem management, significantly contributing to continuous service improvement. Earlier experience includes a position as Senior Help Desk Analyst at the Family Court of Australia from July 2006 to September 2008, providing support in a judicial environment. Michael holds a Diploma in Systems Administration from TAFE NSW.