Alexander Betz

Alexander Betz is an experienced technical manager with a strong background in product support and team leadership. Currently serving as Senior Technical Manager for Genesys Cloud Product Support since January 2018, Alexander oversees a diverse team of engineers, guiding the direction of the Telephony product support group. Previously, positions included Technical Team Manager roles at Genesys | Interactive Intelligence and Interactive Intelligence, with responsibilities spanning multiple regions and team structures. Early career experience includes roles in engineering at Dialogic, advancing from Associate Systems Engineer to Application Engineer. Alexander holds a Diplom (Master) in Computer Science from Universität Trier, obtained in 2007.