Andrés Orozco

Andrés Orozco is a seasoned leader in customer experience and journey management, currently serving as VP of CX Advisory & Transformation North America and VP of Journey Management Services Global at Genesys, where oversight includes the orchestration of over 70 billion customer experiences annually. Previously, at Pointillist, Andrés held the position of VP of Professional Services and Customer Success, significantly contributing to a 300% growth in annual recurring revenue and a 95% year-over-year retention rate through the development of high-performing teams and successful journey management programs for major enterprises including Citi and Ford. Andrés' earlier roles span management positions at Credera and BryterCX, and extensive consultancy experience at Deloitte, complemented by advanced degrees in Analytics and Engineering from the University of Denver and Instituto Tecnológico Autónomo de México, respectively.