Osen Akkemik

Senior Director Customer Success EMEA at Genesys

Osen Akkemik is a seasoned professional with extensive experience in customer success and marketing within the technology sector. Currently serving as Senior Director of Customer Success for EMEA and Senior Director of Global Partner Alliance Marketing at Genesys since January 2008, Osen has progressively held roles including Director of EMEA Channel Marketing and Channel Sales Manager. Prior to joining Genesys, Osen worked as a Senior Solutions Engineer at Genesys Telecommunications Laboratories - Alcatel-Lucent Company from 1999 to April 2008 and as a Presales Consultant at Intervoice Limited from June 1997 to December 1999. Osen earned a Bachelor of Science degree in Mathematics from Yıldız Teknik Üniversitesi between October 1988 and January 1992.

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Timeline

  • Senior Director Customer Success EMEA

    September, 2020 - present

  • Senior Director Global Partner Alliance Marketing

    December, 2018

  • Director EMEA Channel Marketing

    September, 2013

  • Channel Sales Manager

    January, 2008