Patricia Ferraz

Patricia Ferraz is a seasoned professional in customer success and account management, currently serving as a Senior Account Executive at Genesys since August 2023. With a strong background, Patricia has previously held roles at Salesforce as a Senior Principal Success Manager, overseeing a USD 12M annual contract value portfolio in the financial sector, and contributed significantly to Genesys in various capacities from 2018 to 2021. Notable experience includes roles at TIVIT and Oracle, focusing on digital transformation and customer satisfaction, respectively. Patricia's early career at IBM involved leading significant projects and compliance initiatives. Educationally, Patricia holds an MBA from FIA Business School and a Bachelor's degree from Universidade Presbiteriana Mackenzie.