Peter Graf

As CSO, I am responsible for developing, communicating, sustaining and executing the Genesys strategy. In addition, I oversee strategic alliances, our AppFoundry marketplace, mergers and acquisitions, business operations, offer management, industry strategy, and internal and executive communications for the company.

My background includes a variety of executive leadership positions in operations, development, sales, marketing and services spanning more than 25 years in the global enterprise software industry. I have always had a passion for technology and industries that drive change. Sustainability was and remains important to me because I care deeply about the legacy we leave for our children. That’s why I spent time at Sungevity, a market leading solar company, after my extensive tenure at SAP, where I founded and grew their Sustainability Software business.

I am fascinated by emerging technologies and how they can help make the world a better place. Artificial Intelligence is going to change the world profoundly, and as the Chief Product Officer for Genesys, I am privileged to be part this evolution in the world of customer experience (CX). Having received my PhD in computer science with a focus on AI, in this role, I have the opportunity to drive the product vision and innovation strategy for our industry-leading CX platform. At Genesys, we envision a world where humans and AI work together by leveraging automation when it makes sense, and the human touch when it matters most.