Product · Full-time · Old Toronto, Canada
ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
In support of a high-growth mandate, we’re hiring for the position of Senior Product Manager to join our dynamic Product team.
As we scale our virtual care platform, your role as Senior Product Manager will be focused on Provider Experience and Clinical Support Operations. In this high-visibility position, you will play a key part in driving our growth strategy, as we aim to deliver best-in-class virtual care experiences for both providers and patients. Leading a dedicated squad of Designers and Engineers, you'll be tasked with optimizing critical care delivery processes, including lab and diagnostic imaging, specialist referrals, and prescriptions, ensuring seamless operations and delivering exceptional user experiences.
Critical to success in this role will be your strategic acumen, coupled with a deep proficiency in user research, data analysis, problem-solving, and requirements definition. You are a user-centric, data-savvy team player who thrives on collaborating closely with fellow product managers, business stakeholders, designers, and engineers. Resilient and collaborative by nature, you possess the ability to manage complexity and navigate a fast-paced environment to deliver meaningful results.
Note: Healthcare-related experience is not a requirement for this position but experience in healthcare, especially working with healthcare providers or systems, Electronic Medical Records (EMRs), or integrating with healthcare systems, is considered an asset.
12 – 18 MONTH DELIVERABLES
To realize the company’s growth mandate, within the first 90 days, you will immerse yourself in Maple's product ecosystem, company culture, and strategic objectives. Your immediate focus will be on aligning with Maple's Operational Excellence strategic pillar and building essential relationships with your squad and key internal stakeholders. You will collaborate with these stakeholders to define the roadmap for the next quarter and execute on current quarter priorities alongside your team.
In the next 12 to 18 months, you'll collaborate closely with stakeholders and your squad to drive enhancements in Provider Network Health KPIs, elevating both provider and patient experiences. You'll achieve this by executing initiatives outlined in your squad's roadmap, which you've contributed to shaping based on Maple's overarching strategy, valuable feedback, and insightful data analysis. Additionally, you will contribute to enhancing product lifecycle processes, from initial research and prioritization through to development and launch, thereby streamlining operations and maximizing efficacy.
CANDIDATE PROFILE
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
KEY COMPETENCIES
CULTURE AND ORGANIZATIONAL FIT
The Maple team is:
WORKING AT MAPLE
We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.
In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:
OTHER
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
Open roles at Maple