Customer Service · Full-time · Berlin, Germany
At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.
Our Customer Support team is seeking a Senior Customer Support Specialist (f/m/d).
Your role will be instrumental in facilitating a flawless processing of inquiries from our customers. This is an opportunity to gain a deep understanding of our product, solve complex and technical problems and provide a stellar experience to our valued business customers.
Your responsibilitiesHere's a bit more on what you can expect to be doing day-to-day:
About youWe think you’ll need the following experience and qualifications to succeed in the role:
In addition, here are the skills and attributes we are looking for:
Our offerWe believe the greatest benefit we can offer you is the opportunity to grow in a fun environment, to develop your skills and progress your career - we’d like to help you on that journey. Here's what else you can expect:
About Moss
Moss is a SaaS scale-up business founded in Berlin. In the last years, we have built a passionate team of circa 250 people from 40+ nationalities in 6 offices across Europe.
To date, we help over 3000+ businesses in Germany, Netherlands and the UK to spend smarter. Our leading spend management solution encompasses corporate cards, invoice management, employee cash reimbursements and controlling modules that help finance teams save thousands of hours in manual data processing and gain complete control while enabling their teams.
Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we offer equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.
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