Laio Quintanilha Rios

Laio Quintanilha Rios is an experienced professional in customer experience and operations management, currently serving as Coordenador de cx at GetNinjas since December 2024. Prior roles include Gerente de Planejamento e Operações Latam at ADDI, where responsibilities included implementing workforce management processes for Brazil and Colombia, budget projection, and contract reviews for cost efficiency. Laio has extensive planning experience from positions at Neon, where contributions involved capacity planning, KPI definition, and project management aimed at optimizing customer service operations. Early career experience at Teleperformance included senior analyst roles focused on resource dimensioning for global accounts. Laio holds an MBA from USP/Esalq and a Bachelor's degree in Civil Engineering from Faculdade de Engenharia São Paulo.