Aparna Rajeevan

Aparna Rajeevan's work experience begins in 2011 when they worked as a Software Engineer at Foradian Technologies. In this role, they were responsible for providing technical support to high-end clients, managing the ticketing system, and developing new programs. Aparna also conducted testing and trained staff members on productivity software.

In 2015, Aparna transitioned to the role of Implementation Engineer at Foradian Technologies. Here, they managed client onboarding, implementation, and third-party integrations. Aparna collaborated with cross-functional teams to identify areas of improvement and provided recommendations for the company's website and documentation.

From 2016 to 2018, Aparna progressed to the role of Senior Implementation Engineer at Foradian Technologies. In this position, they led and managed customer services, served as a focal point for customer and partner escalations, and gathered data for leadership. Aparna also gained a deep understanding of customers, filled product gaps, and improved user experience.

In 2019, Aparna joined GetYourGuide as a Platforms & Applications Specialist. Aparna'sresponsibilities included managing CS operations tools and applications, automating processes for end-users, and establishing streamlined processes for internal business owners. Aparna played an active role in business owners' strategies.

In 2021, Aparna was promoted to Platforms and Applications Senior Specialist (OX) at GetYourGuide. During this time, they continued to manage platforms and applications, contribute to automation efforts, and collaborate with internal business owners.

Most recently, Aparna became a P&A Implementation Manager at GetYourGuide in 2022. In this role, they created a roll-out plan, managed OPEX costs, and ensured project implementations were completed on time and within budget.

Throughout their career, Aparna demonstrated strong project management skills, a focus on customer satisfaction, and a commitment to process improvement.

Aparna Rajeevan attended KMCT College of Engineering, Calicut from 2007 to 2011, where they earned a Bachelor of Technology degree in Electronics and Communication Engineering. Prior to that, from 1995 to 2007, they studied at Kendriya Vidyalaya, completing their +2 education in Biology, General. In addition to their formal education, Aparna also obtained a certification as a Fedena Certified Professional (FCP) from Foradian Technologies in April 2015. Aparna also acquired an IELTS certification, although the specific month and year of obtaining the certification are unknown.