Ryan S.

Ryan S. has extensive experience in technical support and customer service. Ryan recently worked at Gigamon as a Staff Technical Support Engineer, starting in August 2022. Prior to that, they were at Okta as a Tier 2 Technical Support Engineer from October 2021 to August 2022, where they were responsible for troubleshooting customer issues and providing guidance on integrating and maintaining security products.

Ryan also has experience at Dell EMC as a Technical Support Engineer 2 from February 2019 to October 2021. Additionally, they worked at BYU-Pathway Worldwide as an Assistant Team Lead and Student Support from December 2020 to August 2021.

Before that, Ryan held positions at Fidelis Cybersecurity as a Technical Support Engineer III from September 2018 to January 2019, FireEye as a Senior Technical Support Engineer from April 2013 to September 2018, and EMC as a Technical Support Engineer in the Avamar group.

Ryan started their career at Axway as a Technical Support Engineer specializing in their Synchrony Platform from April 2008 to November 2012. Ryan also had previous roles at University of Phoenix as a Technical Support Representative in 2007 and Kodak Dental Systems as a Technical Support Representative in 2005.

Ryan S. completed their education in a chronological order. They earned a Master of Science (MS) degree in Cybersecurity and Information Assurance with an emphasis in Management from Southern Utah University from 2023 to 2025. Prior to that, from 2020 to 2022, Ryan obtained a Bachelor of Science (BS) degree in Professional/Interdisciplinary Studies from Brigham Young University - Idaho.

Before the bachelor's degree, Ryan completed an Associate of Applied Science degree in Applied Technology from Brigham Young University - Idaho in an unspecified year, but likely before 2023. Ryan also earned an Associate of Science (AS) degree in General Studies from the same institution, again in an unspecified year but likely before 2023.

In terms of certifications, Ryan obtained several additional qualifications. These include the Okta Certified Professional from Okta in February 2022, the CompTIA A+ ce Certification from CompTIA in September 2021, and the VMware vSphere 6.7 Foundations Certified from VMware in September 2019.

Ryan also earned the following certifications from the TestOut Corporation: Client Pro, Network Pro, and PC Pro, all obtained in July 2021.

Lastly, Ryan obtained the Associate - Information Storage and Management Version 3.0 certification from Dell Technologies in May 2019.