Director Of Retail Operations

Girl Scouts of Oregon and Southwest Washington seeks a creative and customer-focused leader who shares our vision of helping Girl Scouts change the world as the Director of Retail Operations. We are looking for someone with a wide range of retail experience, including sales, marketing, staff management, budgeting, product design, product sourcing, etc.

What You’ll Do

As the Director of Retail Operations, you’ll be responsible for overseeing the coordinated operation of all retail functions and locations in the council, including headquarters, satellite locations, and mobile retail. Working with the CFO, you will establish sales objectives and develop and implement annual sales, expense, and profit plans. You’ll also develop annual marketing plans to promote and stimulate the sale of Girl Scout merchandise while meeting the needs of girls, adult members, employed staff, and visitors. In this role, you’ll work collaboratively with other departments to support their efforts in the recruitment and retention of members and the provision of program. You’ll also manage the staff and activities of the retail function and ensure that the day-to-day operations proceed efficiently and effectively.

Responsibilities

• Retail department management of staff and day-to-day operations, including staff selection, training, development, and performance management.

• Strategic planning and goal setting for the department, in alignment with the council strategic plan and goals, and in partnership with the CFO/VP of Business Services. Ensure that goals, deadlines, and performance standards are met.

• Work collaboratively with the CFO to develop a budget that includes revenue and expenses to support the business and program objectives of the council and that meets the council membership’s needs. Manage the budget throughout the year.

• Formulate council-wide pricing policies on merchandise according to the planned profitability of retail operations.

• Ensure coordination with all non-merchandising functions, including accounting, marketing, membership, program, communications, and business operations, to obtain optimum operational efficiency and minimize costs.

• Develop the annual marketing plan to support sales objectives and implement business-building best practices.

• Design and source Council’s Own Merchandise and select other merchandise for the council shops.

• Review and analyze sales to manage inventory turn.

• Develop store hours of operations schedule and staffing plans for all retail outlets that provide shopping convenience and outstanding customer service in keeping with council objectives and budget.

• Manage inventory control system. Conduct periodic and annual inventories and maintain accurate inventory controls to meet the seasonal and special needs of the council’s customers.

• Review policies and procedures for retail operations and ensure that they are current.

• Visit retail shop locations regularly to support store staff, provide coaching and feedback, and ensure stores meet standards.

• Develop and maintain positive and productive working relationships with vendors and suppliers.

• Occasionally assist retail staff by covering the store to support special event attendance, staff absences, and high volume.

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

• At least four (4) years of experience managing employees in a retail setting. At least two (2) years of experience managing employees across multiple locations.
• At least eight (8) years of relevant experience in fields such as retail, product development, merchandising, purchasing, and customer support, with at least four (4) years of experience in all primary functions of this role.
• Using and managing point-of-sale (POS) software and equipment; running reports from the POS system.
• Preferred: Bachelor’s degree or higher.
• Product design and sourcing.
• Vendor relationship cultivation and management.
• Strategic thinking with strong goal orientation.
• Ability to utilize computer technology, including Adobe, Virtual Private Network (VPN), and Microsoft Office software programs, including Outlook email and calendar, Word, and Excel.
• Reliable transportation and ability to travel throughout Oregon and Southwest Washington, including occasional overnight trips. Infrequent travel outside of the region to conferences and training opportunities.
• Ability to drive a 7-passenger van and the Shop-on-the-Go – 15-passenger bus. No special license is required.
• A driver’s license in good standing and Oregon mandatory minimum insurance.
• Core Competencies
  • Business Acumen
  • Coaching and Developing Others, Performance Management
  • Communication
  • Cultural Competency
  • Customer Focus
  • Decision-Making
  • Developing Partnerships
  • Inclusive Leadership
  • Initiative
  • Planning and Organization
  • Possibility Thinking
  • Quality and Results Orientation
  • Sales Ability
  • Teamwork and Collaboration
  • Thoroughness/Detail-Oriented

The Details

• Compensation – Exempt/salaried, starting at $80,000 to $100,000 per year, depending on qualifications.
• Benefits – Health, dental, and life insurance. We also provide a generous retirement plan with a 3.5% employer contribution, paid time off, and paid holidays. See more details on our website.
• Hours – Full-time, business hours, with some flexibility. Occasional travel and event attendance, including weekends and evenings.
• Location – This role is based out of our Portland service center. It requires frequent travel, up to 20% of the time, to visit other store locations, support the mobile shop, and attend out-of-office events, meetings, conferences, networking, training, etc. May occasionally include overnight and long-distance travel.

About Girl Scouts of Oregon and Southwest Washington

At Girl Scouts of Oregon and Southwest Washington, it’s our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion

We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal-opportunity employer. 

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work. Click here to read our complete Equity Statement.

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How to Apply

Submit your application via our Careers site.