Omar Morales

Omar Morales has extensive experience in the field of information technology. Omar has held various roles in different companies throughout their career.

At Girl Scouts of the USA, they worked as the Director of Client Services, where they managed security awareness training, adopted ITIL 4 practices, and improved standard operations processes. Omar also successfully implemented a new ticket system and developed training curriculums.

Prior to that, Omar worked as the Senior Manager of Client Services at the same company. In this role, they managed an internal service desk and an IT asset management team. Omar also led a customer-facing technology team responsible for request fulfillment and incident management.

Before joining Girl Scouts of the USA, Omar worked at RFA as a Service Desk Manager, where they managed a multinational team delivering support services within SLAs. Omar also planned the adoption of ITIL processes and created emergency action plans for service desk operations.

At RFA, Omar also held roles such as Project Analyst, Network Operations Center Manager, Help Desk Manager, Business Analyst, Support Teams Lead, Service Desk Technician, and In-House Technician. In these positions, they managed teams, developed operational procedures, and provided technical support for various functions.

Omar also gained experience at Extended Life Computing as a Trainer and Technical Counselor, where they provided guidance on small business technology support to unemployed young adults. Omar also worked at the International AIDS Vaccine Initiative (IAVI) as an IT Manager, implementing a new network for the organization.

Omar'scareer began at RFA as a Field Technician, providing remote support and maintenance for Microsoft and Windows-based applications. Prior to that, they worked as an IT Technician at Boricua College, supporting various departments and developing registration systems.

Overall, Omar Morales has a diverse and extensive work history in the IT field, demonstrating their expertise in managing service desks, implementing ITIL practices, and providing technical support.

Omar Morales completed an Associate of Arts (A.A.) degree in Business Administration and Management, General from Boricua College from 1994 to 1997. Omar has also obtained various certifications in areas such as project management, team development, and IT service management from institutions like Sophia Learning, Trailhead by Salesforce, and AXELOS Global Best Practice.