Ivan Favelevic

Ivan Favelevic is a skilled Customer Success Manager with extensive experience in the customer experience domain. Currently serving at Gladly since April 2024, Ivan previously held the position of CX Excellence Manager at Dixa and Customer Success Manager for SMB at Intercom from July 2019 to March 2023. In the latter role, Ivan acted as a strategic consultant, ensuring valued customers received maximum benefit from Intercom's products through effective problem-solving and collaboration with sales and relationship management teams. Earlier experience includes roles at Apple and various media organizations, where Ivan honed skills in customer support, journalism, and content production. Ivan holds a Bachelor of Science in Print Journalism from Suffolk University.