Sophie Platcow

Sophie Platcow currently serves as a Portfolio Success Manager at ServiceNow and a Customer Success Manager at Gladly. Previously, Sophie was a Senior AI Strategy Manager at Thankful, where responsibilities included guiding AI strategies and optimizing automation workflows. Earlier career experiences encompass positions at Texthelp as Lead Education Account Manager and various roles focusing on customer relations, education account management, and data management. Sophie's foundational experience includes an internship at PepsiCo and a role as a Dell Campus Representative. Sophie holds a Bachelor of Business Administration in Marketing from the Isenberg School of Management at UMass Amherst.