Jenny Lau

Jenny Lau is an accomplished professional in customer experience management and account management, currently serving as an Account Manager and Customer Success Manager at Glassbox since August 2021. Prior experience includes roles as Global Senior Transformation Manager and Transformation Lead at LivePerson, where Jenny focused on redefining customer interactions through data-driven strategies. Previously, as Engagement Manager at Medallia, Jenny contributed to enabling brands to thrive through superior customer feedback mechanisms. Jenny is also the founder and president of the City Insurance & Risk Management Society, dedicated to enhancing industry knowledge and networking among professionals. Educational qualifications include a BSc in Actuarial Science from Bayes Business School and scholarships in Intercultural Management and Financial Leadership.