Group Digital & BI Director

The Role:

The Group Digital & BI Director will oversee and manage the digital technology initiatives of the organisation. This role involves leading a team of 6 IT professionals, implementing cutting-edge digital solutions, and ensuring the seamless operation of digital platforms across B2C and B2B customer segments. The successful candidate will drive the digital transformation strategy, enhance online customer experiences, and align technology with business goals.

The key strategic priority will involve leading the digital B2B transformation of the Group. The objective of this project is to improve the B2B capabilities of the Group by implementing a strategy to deliver enhanced B2B customer portal capabilities, seamless buyer and seller experiences, and the digitisation of customer support by leveraging AI, CRM, and RPA technologies. The project aims to create a seamless and efficient digital experience for B2B customers, ultimately leading to increased sales, profitability and customer satisfaction.

Key strategic digital platforms include Acquia CMS, Informatica PIM, Commercetools, Microsoft Dynamics 365 CRM, Microsoft Power BI, and SAP S/4 HANA.

Responsibilities:

Digital Strategy Development:

• Formulate and execute comprehensive digital strategies aligned with business goals.

• Stay updated with the latest digital trends, technologies, and best practices.

Team Leadership:

• Lead and mentor a team of digital architects, developers, and analysts.
• Foster a collaborative and innovative work environment.

E-commerce and Online Platforms:

• Build out scalable B2B capabilities that can be rolled out across the Group.

• Manage and optimize B2C e-commerce platforms to ensure a seamless and efficient customer experience.

• Collaborate with IT and product teams to implement new features and functionalities that enhance the digital experience.

Website Management:

• Ensure the company’s websites are user-friendly, up-to-date, and optimized for search engines and increased traffic.
• Coordinate with IT teams and external partners to implement website enhancements and new features.

Data Analytics:

• Utilize data analytics to drive decision-making and measure the effectiveness of digital initiatives and business performance.

• Generate regular reports on digital performance and present findings to senior management.

CRM System Management:

• Oversee the governance and licencing of the multi-instance Microsoft Dynamics CRM system, ensuring its functionality and efficiency.

• Manage CRM data integrity and ensure the accuracy and completeness of customer information.

PIM System Management:

• Oversee the daily operations of the PIM system, ensuring its functionality and efficiency.

• Manage the setup, configuration, and maintenance of the PIM system.

Customer Experience:

• Enhance the digital customer experience across all touchpoints.

• Implement strategies to improve customer engagement, satisfaction, and loyalty.

Budget Management:

• Manage the digital budget, ensuring efficient allocation of resources.

• Monitor expenses and ROI to ensure cost-effectiveness.

Vendor and Partner Management:

• Manage relationships with external vendors, agencies, and partners.

• Ensure that third-party services align with company goals and standards.

Compliance and Security:

• Ensure digital activities comply with legal requirements, data protection regulations, and company policies.
• Implement and maintain security measures to protect digital assets.

About You - Key Skills and Experience:

Essential Experience and skills

• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and team management skills.
• In-depth knowledge of digital technologies, trends, and best practices.
• Strong understanding of data management and analytics.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Knowledge of Informatica PIM, Acquia CMS, Commercetools, MS Dynamics CRM and experience of B2B transformation an advantage.

Key Competencies   

• Ability to work well under minimal supervision and with a high degree of responsibility.

• Ability to prioritise workloads and work to and deliver objectives.

• Dedicated to providing high quality customer service and managing relationships.

• An ability to work under pressure and to tight deadlines.

• A flair for technology

• Enthusiastic can-do attitude

• Enthusiastic team player who engages and shares workloads with peers and management

Our Values:

At Glen Dimplex we are strongly committed to providing equal employment opportunities for all.

By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purposes. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.