Judith Ilave Benites

Judith Ilave Benites has a diverse work experience spanning over several companies in the customer service industry. Currently, they hold the position of Customer Experience Analyst at Global66, starting in March 2021. Prior to this, they worked at Costamar Travel Group from May 2018 to April 2020, serving as an Asesor - Analyst of Customer Attention. Their responsibilities included managing customer complaints, identifying pain points, and implementing improvement processes. Additionally, they provided training to new staff on service, quality, and consumer service regulations.

Before joining Costamar Travel Group, Judith worked at LATAM Airlines from 2010 to 2017. In this company, they held multiple roles including Coordinador BackOffice – Medios de Pagos Contac Center, Ejecutivo en Gestión de Medios de Pagos Contac Center, Ejecutivo Elite BackOffice, Pasantía Ejecutivo Apoyo Outsourcing Contac Center, and Ejecutivo de Ventas Contac Center. Their responsibilities in these roles included monitoring and managing payment processes, resolving payment-related complaints, detecting fraud, and providing sales support.

Prior to their time at LATAM Airlines, Judith worked at Atento Peru from 2005 to 2010. During this period, they served as Asesor de Servicios y Ventas - Linea Aérea Taca, where they provided customer assistance, sold insurance policies, and handled ticket changes and sales. Judith also worked as an Asesor del servicio de atención al cliente - Telefónica del Perú, handling customer inquiries, providing billing guidance, and registering complaints.

Throughout their career, Judith gained extensive experience in customer service, complaint management, process improvement, and sales support.

Judith Ilave Benites completed a Licenciatura (bachelor's degree) in Tourism Administration from the Universidad Nacional Mayor de San Marcos from 2002 to 2006. Judith also obtained a Diplomatura (diploma) in Operations Management from CENTRUM PUCP from 2015 to 2016.