Agnijit Ghosh

Agnijit Ghosh has a strong background in service delivery and operations. Agnijit started their career in 2004 as a Team Leader at Sutherland Global Services and held this role for four years. In 2008, they joined Zenith Infotech as a Sr Team Leader for service delivery before being promoted to Team Manager in 2010.

In 2011, Agnijit joined Reliance Globalcom Ltd. as a Sr. Manager, responsible for service delivery and operations for key territories. During their time there, they handled client management, project delivery, and customer service, ensuring customer satisfaction and compliance with processes.

Since 2014, Agnijit has been working at Global Cloud Xchange, initially as a Sr. Manager for service delivery lead and then as an Associate Director. Currently, they serve as the Head of the Centre of Excellence, overseeing change management, business as usual operations, and customer service.

Throughout their career, Agnijit has demonstrated expertise in service delivery, operations management, and customer service, and has a strong understanding of ITSM tools.

Agnijit Ghosh has a strong educational background in the field of Electronics. Agnijit completed their Bachelor's degree in Electronics (B.E.) from Shivaji University, spanning from 1998 to 2004. Prior to that, they pursued their Higher Secondary education in Science (H.Sc.) from Wilson College, Mumbai, during the years 1996 to 1998. Agnijit completed their secondary education at St. Xavier's High School, Fort, obtaining their SSC degree.

In addition to their formal education, Agnijit Ghosh has obtained various certifications to enhance their professional skills. In 2007, they completed the Ontrack 5 Star Certification Program offered by Ontrack Technologies. Agnijit also holds the Certified ScrumMaster® (CSM®) certification from Scrum Alliance, which they obtained in September 2020. Agnijit has also received training in ITIL and Project Management Professional (PMP), although the specific months and years of obtaining these certifications are not provided.