Phiwe Mahlangu

Phiwe Mahlangu is an experienced professional with a diverse background in employee experience and customer service management. Currently serving as Employee Experience Manager at Global Expansion since March 2023, Phiwe has also held roles as Client Services Manager and Customer Experience Manager within the same organization. Previously, Phiwe worked as Customer Experience Manager at Equus Software for a brief period in 2023 and contributed six years at International SOS in various capacities, including Assistant Manager and Medical Assistance Team Leader. With over a decade in call center operations and data capturing, Phiwe possesses strong leadership skills developed during five years as a Team Leader, alongside solid expertise in coaching, mentoring, and quality assurance. Phiwe holds a Diploma of Education in Industrial Production Technologies from Durban University of Technology and completed Matric at Port Shepstone High School.