Maria Fernanda Arzate Otamendi

Maria Fernanda Arzate Otamendi has extensive experience in customer service and account management roles. Maria Fernanda is currently working at G-P/Globalization Partners as a Sr. Customer Success Manager, where they have been since April 2023. Prior to this role, they worked as an Account Manager at the same company from December 2021 to April 2023.

Before joining G-P/Globalization Partners, Maria worked at Elica as a Customer Service Manager from April 2020 to December 2021. In this role, they led the customer service team in a virtual environment and built a strong customer care culture. Maria Fernanda also provided guidance and coaching to team members to deliver excellent customer experiences.

Maria also gained experience at Rieke, where they held multiple roles. As a Customer Care Coordinator from January 2018 to April 2020, they managed the customer care team, developed talent, motivated employees, and increased customer satisfaction. Prior to this, as a Corporate Accounts CSR from July 2016 to January 2018, they were responsible for customer service and international logistics, coordinating global inter-company accounts and ensuring timely delivery of customer shipments.

Maria's experience also includes working at PBC Virtual Office as a Manager from December 2015 to June 2016. In this role, they were part of the startup team, managed customer accounts, created engaged and happy customers, and increased monthly sales.

Furthermore, Maria worked at BOMBARDIER as an HR Analyst from June 2014 to August 2015. Maria Fernanda'sresponsibilities included foreign customer service, SAP data entry, and managing international employee transfers.

Overall, Maria Fernanda Arzate Otamendi has a diverse background in customer service, account management, and HR roles, demonstrating their ability to effectively manage teams, deliver excellent customer experiences, and drive business growth.

Maria Fernanda Arzate Otamendi completed their B.A in Modern Languages - French Translation at Universidad Autónoma de Querétaro from 2010 to 2014. Maria Fernanda also studied at Université de Poitiers from 2011 to 2012, although no degree or field of study information is provided for this period. In terms of additional certifications, Maria obtained several certificates from LinkedIn, including "Empathy for Customer Service Professionals" in April 2022, "Delivering Bad News to a Customer" in February 2022, "15 Secrets Successful People Know about Time Management (getAbstract Summary)" in January 2022, and "How to Speak So People Want to Listen" in January 2022. Additionally, Maria has a Diplôme Approfondi de Langue Française C1, although the institution and the details of when and where they obtained it are not specified.