Laura Rymut

Laura Rymut's work experience includes various leadership roles in customer service and call center management. Laura most recently served as the Vice President of Customer Experience at Goettl Air Conditioning & Plumbing starting in 2020. Prior to that, they worked as a Site Director at SYKES from 2018 to 2020 and as a Call Center Service Delivery Manager III / Site Director at Conduent from 2016 to 2018.

Laura also has experience in director-level positions, such as Director of Customer Care at CHEFS Catalog and Cooking.com from 2014 to 2016. Before that, they held senior leadership roles in career services and student services at Corinthian Colleges - Everest University Online from 2010 to 2014.

Earlier in their career, Laura worked as a Contact Center Sales Manager at Deluxe Corporation from 2005 to 2010, overseeing a sales center with over 400 employees. Laura also held management positions in merchandising and creative services at Miles Kimball from 2003 to 2005 and various roles, including Buyer and Call Center Lead, at Walter Drake from 1997 to 2003.

Laura's career began as a Retail Store Manager at The Partking Lot, Inc. from 1992 to 1997. Throughout their career, they have demonstrated expertise in managing call centers, improving customer service, and leading teams to meet operational targets and financial objectives.

Laura Rymut has a Bachelor's degree in Communications from Northern Illinois University. Laura also holds a Bronze Level Lean Certification, but there is no information available about the institution or when they obtained this certification.