Alicia Bryan

Alicia Bryan is the Director of Customer Success at GoFormz. In this role, they are responsible for the Customer Success Department, which includes Support, Professional Services, Customer Success Managers, and Implementation. Alicia has been with GoFormz for 11 months.

Prior to joining GoFormz, Alicia spent 1 year and 4 months as a Customer Success Manager Team Lead and Customer Success Manager at GoSite. In this role, they were responsible for managing a team of 5 Client Success Managers, developing a CSM training program, and building long-term engagement plans for the CSM Book of Business. Alicia also documented SOPs for the team, including writing playbooks for a variety of client scenarios. Additionally, they worked closely with the Fintech Team Lead to advance the process of clients being approved and understanding the tool, and increasing GPV system-wide.

Before their time at GoSite, Alicia spent 1 year and 5 months as a Community Services Volunteer-Health with the Peace Corps. Alicia also interned as an Historic Preservation and Archives Technician with the Student Conservation Association for 3 months. Alicia began their professional career as a Flight Attendant with American Airlines, where they spent 2 years and 5 months.

Alicia Bryan holds a Bachelor of Arts from the University of Missouri-Columbia, where they majored in International/Global Studies with a focus on Peace Studies and French, and minored in Business. Alicia also holds a certification in Multiculturalism from the university. In 2013, they studied abroad in Paris, France through the Institute for International Education of Students, where they focused on International Business. In 2014, they participated in the University of Edinburgh Prastio Mesorotsos Field School in Paphos, Cyprus.

Alicia Bryan leads a team of customer success managers who are responsible for ensuring that customers are satisfied with the company's products and services. Her team works closely with other departments, such as sales, product, and finance, to ensure that customer needs are being met.