Technical Support Specialist I

Customer Service · India

Job description

What We Do
 
At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. 
 
What It’s Like to Work at GoGuardian
 
We are a fast-growing learning company that thrives on making bold moves and setting high standards. Working with us means joining a (mostly!) remote team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We balance our rocketship pace with a work culture that offers unbridled support, allyship, and inclusivity…to say nothing of fun! Join our Neurodiversity ERG, attend an online magic show (and bring your kids), head to a DEI Community of Practice session, share a pet photo with other dog lovers, or relax in an online meditation class. Our culture has earned us accolades! We have been named one of Built In's 2022 Best Places to Work™ and are certified as a Great Place to Work®.
 

What You'll Do

  • Investigate and troubleshoot the technical issues
  • Interact with internal stakeholders to arrive at solutions
  • Work in a very fluid startup environment and take complete ownership of the assigned responsibility

Who You Are

  • Bachelor's degree with 2-3 yrs working experience as a Technical Support Engineer
  • Ability to diagnose and troubleshoot basic technical issues
  • Document actions in tickets(Jira) to effectively communicate information internally and to customers.
  • Proficient knowledge in MongoDB
  • Basics of Java, Node JS & MySQL
  • Reproducing and debugging customer reported problems in a AWS environment, as necessary
  • Working with engineering, QA teams to resolve issues and update customer

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. 

 
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
 
GoGuardian's Job Applicant Privacy Policy is located here
 
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