Denise Cox

Denise Cox has an extensive work experience in various companies and roles. Denise began their career at MCI Worldcom as a Senior Manager for USPS Network in 1994 and stayed with the company until 2002. Following that, they joined AT&T as a Division Manager, responsible for managing a center providing data and voice management.

In 2003, they moved to NetApp where they held two significant positions. Firstly, they served as the Senior Vice President of Customer Success Services, leading a global organization focused on customer success throughout the product lifecycle. This role involved providing leadership to a large team across multiple departments and managing partnerships. Additionally, they also held the role of SVP of Enterprise Services at NetApp, further showcasing their extensive experience in leadership and customer service.

Denise then joined Cisco in 2016, where they worked in two different roles. As the VP of Americas Technical Services, they led a team of over 1,000 employees and partners focused on delivering high touch services to customers. Later, they became the VP of Americas CX Centers, responsible for center delivery of technical and professional services, leading a team of 2,500 employees and managing a $500 million budget.

Moving forward, they joined Omnicell in 2020 as the SVP and Chief Customer Officer, where they played a crucial role in improving customer experience until their departure in 2023.

Most recently, Denise Cox joined Olo in 2023 as EVP of Customer Experience.

Overall, Denise Cox has demonstrated continuous growth in their career, with a strong background in customer service and leadership across multiple industries.

Denise Cox earned a Bachelor of Arts degree in Communications from the University at Albany, SUNY, attending from 1988 to 1991. Denise then went on to pursue a Master of Science degree in IS (Information Systems) at Pace University, from 1989 to 1993.

In addition to their formal education, Denise Cox obtained a certification in Unconscious Bias from LinkedIn in February 2021.