Leah Griesenauer

Lead Customer Success Manager, Mid-market at Gong

Leah Griesenauer's work experience includes a role as a Midmarket Customer Success Manager at Gong since October 2021. In this role, they utilize the Gong Revenue Intelligence Platform to analyze customer interactions and provide insights for revenue and go-to-market teams.

Prior to their current position, Leah served in various roles in the United States Army Reserve from 2014 to present. These roles include Operations Officer, Commander, Battalion Engineer Plans Officer, Executive Officer, and Platoon Leader in different units within the 926th EN BN and 465th EN CO.

Leah also worked as a Customer Success Manager and Sales Development Representative at KeepTruckin from 2018 to 2021. In these roles, Leah focused on providing excellent service and building strong relationships with commercial vehicle fleets.

Leah's experience also includes a role as a Sales Development Specialist at Forrester from 2017 to 2018, where they worked with business leaders and technology vendors to develop customer-focused strategies.

Earlier in their career, Leah worked as a Sales Development Representative at Eventbrite in 2016 and as a Product Representative at Fender Musical Instruments Corporation from 2014 to 2016. In these positions, they provided product education and sales support to retail salesmen.

Overall, Leah Griesenauer has gained extensive experience in customer success, sales development, and leadership roles across various industries.

Leah Griesenauer obtained their Bachelor's Degree in Psychology from Vanderbilt University, where they studied from 2010 to 2014. In addition to their formal education, Leah has obtained certifications in "Getting Started with Gong: Revenue Professionals" and "Revenue Professional - Getting Started" from Gong in October 2021.

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Timeline

  • Lead Customer Success Manager, Mid-market

    June 1, 2024 - present

  • Senior Mid-market Customer Success Manager

    February 1, 2024

  • Midmarket Customer Success Manager

    October, 2021