EMEA Agency Partner Manager

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

As one of our Agency Partner Managers based in Europe, you will join a team that focuses on enabling internal and external parties and growing revenue by forging strong partnerships with other leading agency partners in the e-commerce ecosystem. This is a key role for Gorgias and you will require positive energy and tenacity with solving problems.

What You'll Do

Help scale our Agency Partnerships channel by driving revenue through existing & newly identified Agency Partners. You will leverage traditional & innovative business development tactics to build a revenue flywheel with our Agency Partners:

• Drive Annual Recurring Revenue (ARR) through industry agency partners and events
• Be the face of the company at various events, meetups, and trade shows
• Work closely with Account Managers to help them close deals
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of our software and drive leads through our sales process
• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
• Become a thought leader on the topic of ecommerce
• Activate new partners based in Europe

Who You Are

• You are high-energy and hungry to drive growth
• You want to step up to the challenge of hustling to scale our agency and events channel
• You have a strong ability to influence. People trust you for your matter expertise
• Previous experience in ecommerce or at a SaaS company desired but not necessary
• Comfortable in an international environment, can be traveling 25% of the time
• You want to join a startup in its most exciting moment: fast growth
• Passion for learning! You know that you don't know much, and you want to improve every day
• You are fluent in two languages: English (required) and either French or German

Partnerships at Gorgias

• Agency is the #1 growth channel at Gorgias generating over 25% of all new revenue
• 150 Tier 1 Agency Partners, 700 Tier 2 Partners, and 1000+ Tier 3 Partners
• Average contract value: $3k+
• Close rate: 40%
• Sales cycle: 30 days to close
• Growth: 100%+ YoY
• This position is office based in Paris

KPI Structure

You will carry and own a quarterly revenue quota (closed ARR), the compensation for which will be paid out on a monthly basis.

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!