Elena Balagush

Elena Balagush is a seasoned professional with extensive experience in customer success and strategic operations. Currently, Elena serves as a Senior Success Growth Analyst at Gorgias, implementing data-driven initiatives in customer engagement using email and SMS marketing. Previously, Elena held the role of Customer Success Team Lead for SMB at Gorgias, managing SaaS e-commerce helpdesk product adoption for 5,000 clients and utilizing SQL for product insights. Earlier positions include Strategy & Operations Manager at Inkato, where Elena optimized supply chain solutions for multinational firms, and Logistics Manager at Expeditor Co., overseeing the logistics sales cycle. Elena holds a Master's degree in Economics and Business Administration from Saint Petersburg State University of Engineering and Economics and a Bachelor's degree in Hospitality Administration and Management.