Stacy Suggs

Stacy Suggs has a diverse work experience in customer success and support roles. Stacy is currently the Senior Director of Customer Success at GoSchoolBox, where they oversee the execution of initiatives aimed at reducing learning loss and improving student well-being. Prior to this, they worked as the Director of Customer Success and Support at Sestra Systems, where they were responsible for ensuring customer satisfaction and providing support. Stacy also has extensive experience at Blackboard, where they held various roles such as Director of Customer Success and Sr. Manager of Client Success, Strategic Accounts, including responsibilities such as portfolio analysis, service optimization, and business planning. Earlier in their career, they worked at Presidium Learning in roles such as Knowledge & Content Project Manager and Sr. Account Manager, focusing on project management and client relationships. Stacy began their career as a Fellowship/Clerkship Coordinator at Georgetown University Medical Center.

Stacy Suggs has a background in Information Technology & Computer Science. Stacy attended George Mason University, although the specific start and end years are not provided. In addition to their university education, Stacy has obtained several certifications throughout their career. In 2004, they earned a Web Developer Certification from Georgetown University School of Continuing Studies. In 2009, they obtained the ITIL® V3 Foundation Certification in IT Service Management from the Examination Institute for Information Science (EXIN). Stacy continued to broaden their skills and knowledge by completing various certifications in later years. These include obtaining the Unconscious Bias certification from LinkedIn in August 2020, the Organization Design certification from LinkedIn in February 2021, and the Certified SAFe® 5 Agilist certification from Scaled Agile, Inc. in February 2021. Most recently, in November 2022, Stacy obtained The 10 Pillars of Customer Experience certification from LinkedIn.