Ramon Echeverria

Ramon Echeverria is a seasoned technical support professional with extensive experience in user communication and issue resolution, currently serving as a Senior Technical Support Engineer at FORM MarketX since May 2023. Previously held the role of Support Engineer at FORM for two years, facilitating interactions between users and product teams while addressing platform-related issues. Echeverria's background includes a variety of leadership positions at Adafruit Industries, including Employee Resources Lead and Gathering Team Lead, where responsibilities encompassed team development, workflow optimization, and training initiatives. Echeverria started a retail career as Assistant Manager/Customer Service Lead at Harmon Face Values, focusing on staff training and customer service excellence. Echeverria is a graduate of the Software Engineering Immersive Program from Flatiron School.