Tyler Rosenow

Tyler Rosenow is an accomplished Senior Level 3 Technical Support Engineer and Team Lead at GoTo, with experience since January 2007. In this role, Tyler manages customer escalations from the Level 2 Team and other departments, successfully resolving approximately 80% of tickets without further escalation. Prior to GoTo, Tyler worked at Citrix as a Technical Support Specialist, Level II, from 2008 to 2010, providing inbound support for corporate customers and overseeing the Level 2 case queue. Tyler also contributed to engineering ticket filings, tested new builds, and trained new hires for communications cloud products.