Customer Care Agent (f/m/d)

About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

The Role



Your mission

GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team in Denver or Atlantato ensure our customers get the best out of our solution by engaging with them via phone or mail and solving any kind of issues effectively.

Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024. As we grow and expand, we recognize the need for a dedicated Customer Care Agent to join our team and help us to build a stronger function. This role will act as the first point of contact for our clients, providing excellent guidance and support.



Responsibilities

• Respond to our customer inquiries and resolve issues promptly and courteously via phone and email.
• Provide accurate information about our platform and its features
• Troubleshoot technical issues and escalate complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support the improvement of our Customer Development operation

We are looking for:

• At least 6 months of experience in customer service or support
• Strong problem-solving abilities and attention to detail.
• Ability to quickly grasp and explain new technologies and systems
• Experience communicating customer issues to internal teams
• Excellent verbal and written communication skills
• Experience in software or tech organizations is a plus



The Perks

• Unlimited paid holiday and flexible sick leave
• Your well-being and personal life are important: We now also offer paid medical leave and a paid parently leave policy
• Make use of our remote work policy and work 2 months abroad from a different country
• Subsidized fitness membership through ClassPass
• Development & learning opportunities through regular check-ins with your team lead, team exchanges, and development reviews
• Education budget, that allows you to grow professionally and explore new ideas

A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.