Jezreel Dave Lacida

Jezreel Dave Lacida is an experienced professional in customer support and management, currently serving as an Assistant Manager at GovAssist since August 2021, where responsibilities include coordinating team meetings and assisting agents with complex cases. Prior to this role, Jezreel held various positions, including L1 Consultant at GovAssist, where liaison duties with embassies and clients were performed. Previous experiences encompass roles as a Sales Development Representative and Customer Support Specialist at Rafi Nova, alongside managerial and specialist roles in customer support at Worldwide Internet Services Ltd and Spiraledge, Inc. Jezreel's educational background includes a degree in Digital Media Arts from Iligan Computer Institute and a 120-hour TESOL Certificate from International Open Academy.