Justine Carroll

Justine Carroll has over 20 years of work experience in various roles within the housing and customer service industry. Justine started their career at Halifax PLC as a Sales and Service Supervisor, where they gained experience in financial advice and management. Justine then worked at Genesis Communications as a Corporate Account Supervisor, overseeing a team of account managers and focusing on sales and client retention. Justine later joined Wythenshawe Community Housing Group as a Customer Access Manager, responsible for ensuring high standards of customer service and satisfaction. Currently, they work at Great Places Housing Group as the Head of Customer Contacts, leading customer contact efforts, service improvement, and administrative work. Justine is skilled in performance management, achieving targets, and delivering against objectives.

Justine Carroll obtained a Diploma in Marketing from Newcastle University in 1992. Prior to that, they completed a Bsc(Hons) in Valuation & Estate Management from the University of Bristol between 1988 and 1991. In addition to their degrees, Justine holds a certification in ILM Level 3 Management from the Institute of Leadership & Management, although the specific month and year of attainment are not provided.