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Kelly Hays

Senior Customer Success Manager, High-growth at Greenhouse

Kelly Hays has a diverse work experience spanning various industries and roles. Kelly began their career in 2008 as a Receptionist at Kingsbridge Retirement Center Inc. Kelly then worked as a Social Media Specialist at Western Kentucky University in 2009, where they managed social media platforms for the School of Journalism and Broadcasting.

In 2010, Kelly worked as an Assistant to Kerry Northrup, a Multimedia Professional-in-Residence at Western Kentucky University. Their responsibilities included managing equipment check-out systems and handling PR materials and web content.

From 2011 to 2013, Kelly was a Blogger and Co-Founder of Haute in Texas, focusing on beauty, fashion, and personal growth while promoting community outreach.

In 2011, they also worked as a Social Media and Event Planning Intern at Two Clever Chicks, where they optimized social media strategies and assisted in interior and floral designs.

Kelly joined Georgia Manufacturing Alliance in 2013 as a Freelance Marketing and Sales Coordinator before moving to Preferred Aviation Underwriters in 2014 as an Assistant Underwriter. There, they managed and brokered personal lines accounts and provided market expertise.

Kelly then joined Nordstrom in various roles starting in 2014 as a Sales Associate for Chanel Cosmetics, where they had a strong track record of driving sales through customer relationship building. Kelly later became an Assistant Department Manager for Women's Specialized Division, Department Manager/Boutique Manager for Sugarfina, and Assistant Department Manager for Women's Best Apparel. In these roles, they were responsible for talent management, driving sales, and identifying areas for improvement.

Since 2019, Kelly has been working at Greenhouse Software as a Customer Support Specialist and Customer Success Manager, supporting high-growth clients and ensuring their success.

Throughout their career, Kelly has demonstrated strengths in customer service, sales, leadership, and marketing.

Kelly Hays attended Western Kentucky University from 2006 to 2010 and obtained a Bachelor of Science degree in Public Relations and Performing Arts Administration. Before attending university, Kelly Hays graduated from Lakeside High School, although no specific dates or degree were provided. Additionally, Kelly Hays has obtained Future Nordstrom Leaders Management Training certification, although details such as the institution and date obtained are not available.

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Timeline

  • Senior Customer Success Manager, High-growth

    June 1, 2023 - present

  • Customer Success Manager High Growth

    April, 2022

  • Customer Success Manager

    August, 2020

  • Customer Support Specialist

    March, 2019