Gemma Bueno Crespo

Gemma Bueno Crespo is a seasoned professional in customer care and quality management, currently serving as a Senior Customer Care Specialist at Grupo MASMOVIL since May 2023. Previously, Gemma held the position of Responsable de proyectos y calidad at DIGI, where work spanned from December 2019 to May 2023. A solid foundation in quality evaluation and training was established during tenure at Majorel as Especialista en formación y calidad and at BRAINTRUST Consulting Services as Coordinador de equipo de auditoría. Early career roles included supervisor and trainer at Unitono Contact Center, with prior experience in content writing and production at RNE, Boomerang TV, and "Ar radio intercontinental." Educational qualifications include a Master's degree in Human Resources Management from Universidad Autónoma de Madrid and a Bachelor's degree in Journalism from Universidad CEU San Pablo.