Vishal Sharma

Vishal Sharma is an experienced IT professional with a strong background in problem and change management, currently serving as a Problem Manager at NTT DATA and GuestTek Interactive Entertainment Ltd. since March 2020. Prior experience includes a role as Senior Specialist (Service Lead-Project) at HCL Technologies, where Vishal provided IT service leadership for multiple divisions of Johnson & Johnson, focusing on service management, root cause analysis, and risk mitigation within ITIL frameworks. Additional experience encompasses technical service delivery at Teleperformance and senior practitioner roles at IBM, along with foundational work as a process developer at Genpact. Vishal holds a Bachelor of Computer Applications degree from Indira Gandhi National Open University.