Paolo Carlos

Paolo Carlos is an accomplished professional with extensive experience in business analysis and operations management within the financial services and insurance sectors. Currently serving as the Process Improvement Lead at Guild Insurance since October 2022, Paolo has made significant contributions to insurance claims optimization initiatives through comprehensive end-to-end business analysis. Prior roles include Operations Manager and Process Owner at ANZ, where Paolo oversaw offshore operations teams, and Business Analyst, contributing to the development of a digital advice tool. Previous positions encompass senior management roles at BDO Unibank, Manulife, and Bank of the Philippine Islands, alongside foundational experience as a Business Analyst at Indra. Paolo holds an MBA from the Asian Institute of Management, a Diploma in Financial Planning from Monarch Institute, and a BA in Economics from Ateneo de Manila University.