Megan Brooks is a dedicated customer service professional with extensive experience in coordination and team leadership, currently serving as a Customer Service Senior Coordinator at Hapag-Lloyd AG since August 2019. In this role, Megan leads teams during the manager's absence, resolves interpersonal disputes, and facilitates communication across departments for effective problem resolution. Participation in the Hapag-Lloyd Talent Development Program and the Women's Business Resource Group highlights a commitment to personal and professional growth. Prior roles include customer service positions at Books A Million and tutoring experiences at the Huntington Learning Center and Kumon North America, showcasing a strong background in education and customer relations. Megan holds a Bachelor’s Degree in English Language and Literature from Point University.
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