Mary Castillo

Mary Castillo has over two decades of work experience in various operational and managerial roles. Mary currently serves as a Customer Success Operations Manager at Harness since July 2022. Prior to that, they worked as a Manager, GTM Success Operations at DataRobot from August 2021 to May 2022.

From March 2020 to August 2021, Mary worked as a Customer Success Operations Manager at Teletrac Navman. Before that, they held several roles at the same company, including Supervisor, Order Operations from November 2018 to March 2020, Supervisor, Professional Services Strategic Accounts from May 2017 to November 2018, Professional Services Strategic Team Lead from April 2016 to June 2017, National Implementation Project Manager from October 2015 to June 2016, and Major Implementation Project Manager from April 2013 to October 2015.

Earlier in their career, Mary worked as a Project Manager - Strategic Enterprise Accounts at Trimble Navigation, Ltd. from 2008 to 2013. Mary also served as an Implementation Manager at @Road/Trimble Navigation from 2006 to 2008. In addition, they have experience as an IT Business Applications Support Level III at Hewlett-Packard from 2000 to 2002 and as a Program Coordinator at the Stanford Endoscopy Center for Training and Technology (Stanford University School of Medicine) from 1997 to 1999.

Mary Castillo's education history includes attending San Francisco State University, De Anza College, and earning a PMP Certification. However, the specific years of enrollment and degrees obtained are not provided. In addition to their formal education, Mary has obtained various certifications, including Lean Six Sigma Foundations, Data Analytics: Dashboards vs. Data Stories, Sales Operations, Transactional Process Improvement SME, Customer Success Management Fundamentals, Leading through Relationships, How to Make Strategic Thinking a Habit, Working with Upset Customers, and Leadership Essentials. The certifications were obtained between the years 2016 and 2022, with the most recent being in June 2022.