Bill McLaughlin

Bill McLaughlin has over 25 years of experience in the BPO and sales industry. Bill is currently working as the Director of Enterprise Sales and Vice President of Customer Care at Harte Hanks. In this role, they utilize their expertise to improve the customer care experience for premier brands. Prior to this, they served as a Senior Sales Executive at Language I/O, where they introduced SaaS technology to the BPO/MSP segments. Additionally, they worked as a Principal at TeleConnect Sales and Marketing, where they utilized their sales and marketing experience to help clients grow their businesses. Bill also served as the AVP of BPO/ITO Services at Neusoft America, where they were responsible for building the company's market share in the Americas. Before that, they worked as a Principal at TeleConnect Sales and Marketing, where they provided consulting services for BPO sales, CX auditing, and project management. Bill co-founded PacificHub Corporation and served as the COO, successfully building a sales contact center organization before spinning off the Philippine operation. Bill also worked as the Executive Vice President of Sales and Marketing at eTelecare Global Solutions, where they built the national sales team for a multi-lingual BPO company. Overall, Bill McLaughlin's work experience showcases their expertise in BPO services, sales, and customer care.

Bill McLaughlin attended Thornton Community College, where they studied Business Administration and Management, General. In 2014, they obtained a certification as a Certified Senior Evaluator for Contact Centers from J.D. Power.