Maurice Lee

Desktop Support Analyst at HCTec

Maurice Lee has a diverse work experience in the field of IT support and technology. maurice started their career as a Desktop Support Technician at Johnson Controls from September 2017 to September 2018. maurice then worked as a Desktop Support Analyst at ManpowerGroup from October 2018 to February 2019. Maurice then joined Amcor as an IT Support Specialist from April 2019 to September 2019, where they were responsible for creating tickets, setting up new hire devices, administering MS Active Directory, and creating desktop images.

In 2019, Maurice also worked at Froedtert Health as a Desktop Support Technician, where they upgraded Windows 10 devices in a healthcare setting using SCCM client and MS Active Directory. maurice left Froedtert Health in February 2020.

From June 2020 to March 2021, Maurice worked as a dedicated campus technician at U.S. Bank. maurice then joined Rockwell Automation as a Desktop Support Technician from April 2021 to August 2021, where they created Service Now tickets, backed up data, and installed software packages on Windows 10 devices.

After that, Maurice worked at Wipro as a Desktop Support Analyst from September 2021 to December 2021. Their responsibilities included providing remote desktop assistance, deploying devices using UPS campus ship, and creating and closing tickets using Service Now.

In 2022, Maurice joined Allspring Global Investments as a Field Services Engineer from January 2022 to July 2022. maurice provided remote desktop assistance, used FedEx website for device shipping, and created and closed tickets using Service Now.

Their most recent position is at AMD, where they worked as a Verification Engineer from August 2022 to March 2023. In this role, Maurice performed inspection and testing of customer CPU line rejects, logged relevant information, and conducted inspections on each part.

Currently, Maurice is employed at HCTec as a Desktop Support Analyst.

Maurice Lee obtained their Bachelor's degree in Management Information Systems, with a focus on General Information Systems, from the University of Wisconsin-Milwaukee between 2000 and 2002. Prior to that, they attended ITT Technical Institute from 2006 to 2008, where they earned an Associate of Science degree in Computer Systems Networking and Telecommunications.

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Timeline

  • Desktop Support Analyst

    May, 2023 - present