Christy Hollingshead

Christy Hollingshead has extensive experience in customer education and engagement. Christy is currently the VP, Customer Education and Engagement at Heap, where they manage key teams responsible for supporting customers at scale. Christy has achieved significant outcomes in their role, including improving new user retention rates, reducing activation time for new users, and maintaining high customer satisfaction ratings.

Prior to their current role, Christy served as the Senior Director and Director of Customer Education and Engagement at Heap, where they continued to develop their expertise in this field.

Additionally, Christy has worked as a Partner Education and Training Manager at WalkMe™, where they were responsible for delivering global partner education trainings and developing partner education content. Christy achieved notable accomplishments in this role, such as shortening partner certification length and generating a substantial amount of online content.

Before joining WalkMe™, Christy gained experience at Microsoft in roles such as Operations and Training Manager, Training Manager, and Community Development Specialist/Events Manager. In these positions, they focused on delivering excellent customer service, providing product knowledge training, and organizing various events.

Furthermore, Christy has previous experience as an Event Manager at Live Nation, where they supervised backstage activities during concerts and special performances. Christy also worked as a Club Manager at 24 Hour Fitness.

In addition to their professional experience, Christy has been a featured speaker at Product School, where they inspire aspiring product managers and shares best practices in product management.

Overall, Christy Hollingshead has a diverse background in customer education, training, event management, and customer service, with a strong track record of achieving positive outcomes in their roles.

Christy Hollingshead obtained their Bachelor's degree in Communication Studies from San Diego State University from 2002 to 2007. Christy further pursued their education at the same university and earned a Master's degree in Communication Studies from 2007 to 2009.

In addition to their formal education, Christy has obtained several certifications to enhance their skills and knowledge. Christy received the Heap Administrator Certification from Heap in March 2021. In February 2020, they completed the Fundamentals of Learning Experience Design course from the University of Toronto. Christy also obtained the Heap Certified PM Program certification from Heap in January 2020.

Prior to these certifications, they earned an Email Marketing Certification from HubSpot in May 2016. In November 2015, Christy became a Certified WalkMe Builder through WalkMe™.

Overall, Christy Hollingshead has a strong academic background with degrees in Communication Studies and a range of additional certifications in various fields.