Wendy R. Johnson

Wendy R. Johnson has extensive work experience in customer success and business development roles. Wendy currently serves as the Director of Customer Success - Strategics at Heap since May 2021. Prior to that, they worked as a Customer Success Coach at Catalyst Software starting in April 2021. From 2019 to 2020, Wendy held the position of Director of Customer Success at Optimizely, which was formerly known as Episerver. Wendy also worked as the Director of Customer Success at Idio - An Optimizely/Episerver Company from May 2019 to November 2019. Wendy has a strong background in customer success and account management, having previously worked as the Director of Customer Success - Strategic Accounts at Demandbase from 2013 to 2019. Additionally, they held marketing and business development roles at WRA, Inc. Environmental Consultants and Rainforest Action Network in 2012. Wendy started their career as a Sales Director for Strategic Accounts at QuantumShift in 2001.

Wendy R. Johnson has a Bachelor of Arts degree in Economics and International Relations from Stanford University. Wendy also attended Head-Royce School, although the specific degree and field of study are not provided. In addition to their educational background, Wendy has obtained several certifications, including the following: Heap Foundation Certification from Heap in July 2021, Customer Success Manager Advanced Certified Professional from Gainsight in September 2020, and ABM Certified Strategist from Demandbase - The Leader in Account-Based Marketing in April 2016.