Luke McKeown

Luke McKeown is an experienced professional in customer experience management, currently serving as Senior Manager Customer Experience at Heartland Bank LTD since May 2022. Prior to this role, McKeown worked at FleetPartners NZ from December 2020 to April 2022 as Customer Experience Manager, contributing to New Zealand's leading vehicle leasing company. Previously, McKeown held senior positions at Air New Zealand and IAG, focusing on customer experience strategies and insights. Earlier career experiences include analytical roles at The Royal Marsden NHS Foundation Trust and NHS North West London, along with project management at the University of Queensland and statistical analysis at Statistics New Zealand. McKeown holds a Master of Arts in History from The University of Waikato.