Sophia Wilfred, CAPM

Sophia Wilfred has a diverse work experience spanning multiple industries. Sophia currently works at Helaina as a People Operations Specialist. Prior to this, they were an HR Operations Coordinator at Talkable, where they managed onboarding processes, conducted orientation sessions, and coordinated performance reviews.

Before that, Sophia held multiple roles at Tower Research Capital. As an Operations Manager and Culture & Events Coordinator, they managed onboarding and offboarding operations across multiple offices and spearheaded the development of a new onboarding/offboarding management system. Sophia also served as an Office Coordinator, managing office maintenance and communication with external vendors. Additionally, Sophia worked as a Receptionist/Office Assistant, providing administrative support and overseeing inventory management.

Earlier in their career, Sophia worked as an Agent Services Assistant at Keller Williams Realty, Inc., where they provided service to real estate agents and assisted in onboarding new agents. Sophia also worked as a Store Leader at Gap Inc., managing sales operations and improving the customer experience. Prior to that, they were a Beauty Advisor at Macy's, providing personalized customer service and answering inquiries about cosmetics.

Sophia's work experience also includes a role as an Administrative Assistant at Allstate, where they greeted visitors, updated files, and managed phone calls. Sophia additionally served as a Project Manager Assistant at H.S. for CTEA.

Throughout their career, Sophia has demonstrated strong organizational skills, attention to detail, and the ability to effectively manage operations and projects.

Sophia Wilfred, CAPM, has a Bachelor's Degree in Human Resources Management from CUNY York College, which they obtained from 2013 to 2017. Prior to that, they received their High School Diploma in Construction Trades from the High School for Construction Trades, Engineering, and Architecture from 2010 to 2013.

In addition to their formal education, Sophia has obtained several certifications. In June 2020, they became a Certified Associate in Project Management (CAPM) from the Project Management Institute. Sophia also holds the Project Management Essentials Certified (PMEC) certification from the Management & Strategy Institute, which they earned in June 2019.

Sophia has further expanded their knowledge and skills through additional certifications. In July 2020, they completed a course on Managing Yourself & Leading Others from the Professional Development division of Harvard. Additionally, they obtained certification in HR Management from the Oxford Home Study College in April 2022.