Andrea Lutz

Andrea Lutz has extensive experience in customer support and operations. Andrea currently serves as the Director of Customer Experience at Helium 10. Prior to this, they worked as a Senior Manager of Customer Operations at Weedmaps, where they developed strategies and managed support teams for B2B and B2C users.

Before that, Lutz held the position of Director of Global Customer Support at MakerBot, where they led a global team in providing comprehensive support for both B2B and B2C customers. Andrea also acted as a liaison between various departments to address escalated issues and prioritize customer needs.

Lutz's previous experience includes serving as the Director of Technical Support at Frankly Inc., where they successfully improved team performance and client perception through training and implementation of best practices. Andrea also worked as a Senior Client Services Manager at WorldNow, where they managed accounts for broadcast television stations and contributed to site growth planning.

Prior to that, Lutz worked as a Client Services Coordinator at WorldNow, handling project management and client training for third-party site launches. Andrea began their career at SeamlessWeb, where they held roles as a Site Content Support Team Lead and a Partner Relations Specialist, excelling in customer service and relationship-building. Overall, Lutz has a strong track record of successfully managing customer support teams and developing strategies to improve customer satisfaction.

Andrea Lutz has a diverse education history spanning multiple fields of study. In 2000, they attended The American Musical and Dramatic Academy, where they pursued a Bachelor of Fine Arts (BFA) degree with a focus on Musical Theatre Performance. Their studies at this institution lasted until 2002.

After a brief break, Andrea Lutz continued their education in 2008 at The New School. Here, they pursued a Bachelor of Fine Arts (BFA) degree in Musical Theatre with a specific emphasis on History. Their education at The New School lasted until 2010.

In 2010, Andrea Lutz enrolled at Utah State University. During this period, which lasted until 2012, they pursued a Bachelor of Science (BS) degree in Communicative Disorders and Deaf Education.

Based on the information provided, it can be concluded that Andrea Lutz's educational journey began in the field of Musical Theatre and gradually shifted towards a different field, ultimately leading their to pursue a degree in Communicative Disorders and Deaf Education.