Effy Mcnichol

Effy McNichol is a Business Development Representative at Help Scout. Effy has previous experience as a Business Development Specialist and a Customer Success Specialist. Effy has excellent customer service skills and positive attitude as demonstrated by receiving two promotions in six months. Lead and manage a team of 8-10 associates daily. Recommend, select and help locate the proper medicine for members depending on their individual needs. Increase new customers as well as retention using outreach and strong interpersonal skills. Create company wide SOPs to maintain positive workflow across the board. Assists in training, supervising and evaluating all departmental employees to assure compliance. Provide departmental leadership to assure that all departmental operations such as admissions, patient consulting, product dispensing, and cash management, are functioning with integrity

and in the most cost efficient, compassionate and compliant manner.

Effy Mcnichol has an Associates of Arts and Sciences in Social Sciences from SUNY Westchester Community College. Effy also has certification from ServSafe in ServSafe Manager, Outreach in Outreach Admin Specialist, LinkedIn in Project Management Foundations, and Harvard Business School Online in Resilient Leadership.

Effy Mcnichol works with Simona Burbacki - Director of Account Management, Lissette Lapointe - Senior Revenue Operations Analyst, and Morgan Woodrow - Sales Manager, BDR. Their manager is Stuart Blake, VP, Sales.