Sarah Brown

Sarah Brown is currently a Product Support Analyst at Help Scout. Prior to their current position, they were a Social Media Manager at Healthy Mamas for Happy Families and a Usability Program Manager at MeetEdgar.com.

In their role as Social Media Manager, Sarah was responsible for writing, scheduling, and managing social media content for Twitter, Facebook, Pinterest, and LinkedIn. Sarah also engaged with followers and monitored analytics to help grow the online following and improve awareness of and sign ups for events.

As Usability Program Manager at MeetEdgar.com, Sarah was responsible for quality assurance and testing management for the product team, user research and usability testing management, UX copywriting, documentation management, advising development and product teams in usability best practices, initiating a full redesign on the marketing website based on Inherent Value Testing with both long time customers and leads, and evangelizing the value of user research and testing throughout the company.

Sarah Brown has a post baccalaureate certificate in human computer interaction and user experience from Drexel University. Sarah also has a master of science in library and information science from Drexel University. Additionally, Sarah Brown has a bachelor of science in mechanical engineering - aerospace option from The George Washington University - School of Engineering & Applied Science. Furthermore, they are certified from the Product School in product led growth micro-certification, LinkedIn in test automation foundations, Project Management Institute in project management professional (PMP), and Human Factors International in certified usability analyst.

Sarah Brown reports to Mariah Hay, Chief Experience Officer. They work with Whitney Guerrero - Product Manager, Alex Estrada Cline - Senior Product Designer.